Shipping & Returns

Shipping

Shipping Methods: We carefully wrap and package all products before shipment. Depending on the size, weight, value, and destination of the order, we will determine the most suitable shipping method or cargo service. Tracking information will be provided to the buyer’s email address or contact details when available.

We generally process shipments Monday through Friday, excluding public holidays. Processing time may vary depending on product availability, production schedule, packing requirements, and shipping destination. Delivery estimates depend on the courier, cargo provider, destination country, customs clearance, and local delivery conditions.

Please provide a shipping address that is safe, secure, and complete. Deliveries to shared buildings, reception areas, community mail rooms, or unsecured delivery spaces can increase the risk of misplaced or lost packages.

For international orders, shipping availability depends on the destination country, selected cargo service, export documentation, and customs regulations. Once an order is handed over to a shipping carrier or cargo provider, delivery handling is subject to that carrier’s policy and procedure.

Expedited Shipping

Customers may request expedited shipping before the order is processed. If expedited shipping is possible, we will confirm the additional shipping cost, estimated delivery date, and available shipping method before final confirmation.

Expedited shipping costs may be significantly higher for small orders, heavy products, fragile seashell items, or international shipments. Additional charges must be approved before expedited service is arranged.

Missing Shipments Showing as Delivered

Once a shipping carrier takes possession of a package, the carrier is responsible for the delivery process. If tracking says that an item has been delivered but you have not received it, please follow these steps:

• Verify the shipping address used for the order.
• Check for a notice of attempted delivery.
• Look around the delivery location for the package.
• Ask reception, security, family members, neighbors, or building staff if someone accepted the delivery.
• Wait 24–48 hours, as some packages may show delivered while still in final transit or pending local handover.
• Contact the local shipping carrier or courier office with your tracking number.

If the package still cannot be located after following the above steps, please contact us so we can assist where possible.

Package Theft: Mail and package theft can happen. Please use a secure shipping address. If a package is stolen or misplaced after confirmed delivery, the shipping carrier may not approve a claim.

Lost or Undelivered Shipments

If tracking is lost, stuck, or delayed, please check the latest tracking status and contact the shipping carrier or cargo provider directly using the tracking number provided.

If a package is determined to be missing, the buyer may be required to file a claim with the appropriate shipping carrier within the carrier’s required claim period. Carrier claim approval is subject to the carrier’s investigation and policy.

Non-Deliverable or Returned Packages

Orders returned to sender due to an incorrect, incomplete, refused, or non-deliverable customer-provided address may be reshipped at an additional cost or refunded for the product value only, subject to review.

Original shipping charges, return shipping charges, customs charges, and related handling costs are generally non-refundable.

Damaged Items

We take great care to pack seashell, mother-of-pearl, jewelry, and handicraft products safely. If a package arrives damaged, please contact us in writing within five days of receiving the item.

To help us assist with a carrier claim, please prepare the following:

• Report the damage within five days of receipt.
• Keep all shipping materials, including the box, packing materials, and packing slip.
• Take clear photos of the damaged item and damaged area.
• Take photos of the protective packaging inside the box.
• Take photos of the shipping box from the front, back, sides, and any visible damaged areas.
• Do not throw anything away until the claim process is completed.
• Email us the photos and order details so we can assist with the claim process.

Carrier claim decisions and processing times depend on the shipping provider. We cannot guarantee the final decision made by the carrier.

Return Policy

We accept return requests on eligible items within 30 days after order delivery. Please notify us in writing before returning any item. We will review the request and determine whether a refund, replacement, or store credit may be issued.

Order-related shipping expenses and return shipping expenses are non-refundable unless otherwise agreed in writing. Items returned damaged, used, modified, or not in original condition may not be eligible for refund.

Non-Returnable Items

The following items may not be returnable:

• Custom orders and special production items.
• Wholesale or bulk orders made specifically for the buyer.
• Fragile natural shells damaged after delivery.
• Jewelry and accessories used or worn after receipt.
• Sale, clearance, B-grade, or final-sale items.
• Products altered, modified, or handled outside normal inspection.
• Seasonal, decorative, or custom packaging items.

We may offer refunds or store credit for other situations on a case-by-case basis. Please email us within 30 days of receiving your item with any return request. All returns should include a copy of the order invoice to help expedite processing.